At Joverie, we want every part of your shopping experience to feel effortless and memorable. From placing your order to receiving your jewellery, we are committed to providing exceptional service and ensuring your experience is as beautiful as the piece you have chosen.
Placing Your Order
Once you have selected your favourite jewellery pieces, you can complete your purchase securely through our website.
After placing your order, you will receive an order confirmation email containing your order details. Please review your order information carefully, including your selected items, delivery address, and contact details.
If you notice any incorrect information, please contact our customer support team as soon as possible. We will do our best to assist before your order enters the processing stage.
Tracking Your Order
You can track your order using the tracking details provided in your shipping confirmation email.
Please note that tracking updates may take some time to appear after dispatch. Delivery times may vary depending on your location and local courier services.
How to Cancel Your Order
If you would like to cancel your order, please contact the Joverie customer support team as soon as possible after placing your order.
We will do our best to accommodate cancellation requests; however, orders can only be cancelled before they enter the processing or dispatch stage.
Once your order has been processed, prepared, or shipped, we are unable to cancel the order or issue a refund. In these cases, please refer to our Returns & Refunds Policy and Warranty & Replacement Policy for further information.
To request a cancellation, please provide:
- Your order number
- The email address used to place the order
- The reason for cancellation
Customer support email: joveriejewellery@outlook.com
Delivery Information
Delivery timeframes and shipping costs vary depending on your location.
For detailed delivery information, please visit our Shipping Policy page.
Please ensure your delivery address is accurate before completing your purchase. Joverie is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete delivery information.
Lost Packages
If your order is marked as delivered but you have not received it, please contact us as soon as possible.
Customers need to provide additional information or contact the local courier/post office to confirm the delivery status.
Contact Us
Your satisfaction is important to us. If you have any questions about your order, promotions, gift options, or cancellations, please contact the Joverie customer support team. We are always happy to help.
Email: joveriejewellery@outlook.com