At Joverie, we take pride in the quality and craftsmanship of our jewellery. Each piece is carefully made and inspected before reaching you. If you experience any quality-related issues, our warranty policy is here to support you.
If your jewellery develops a confirmed manufacturing or quality defect within 30 days of receiving your order, we will provide a free replacement, subject to warranty assessment.
The original item does not need to be returned.
If your jewellery develops a confirmed manufacturing or quality defect more than 30 days and within 1 year of purchase, eligible customers may purchase a replacement piece at 50% of the original product price.
The original item does not need to be returned.
If your jewellery develops a confirmed manufacturing or quality defect more than 1 year and within 2 years of purchase, we will continue to offer replacement support at 50% of the original product price, subject to warranty assessment and availability.
The original item does not need to be returned.
For approved warranty claims:
1. Free replacement within 30 days: Where a manufacturing or quality issue is confirmed and covered under our warranty, we will provide a replacement at no additional cost.
2. Replacement items are supplied without premium gift packaging.
3. If the original product has been discontinued, we will offer a similar item of equal value, subject to availability.
4. 50% replacement offer: Where a replacement is requested outside the conditions of our free warranty replacement, eligible customers may be offered the option to purchase a new replacement piece at 50% of the original product price. This offer is subject to eligibility and availability.
Our warranty does not cover:
- Damage caused by improper use, accidents, or neglect.
- Scratches, dents, or general wear and tear.
- Natural changes in materials over time.
- Tarnishing caused by exposure to water, chemicals, perfumes, or improper storage.
- Natural characteristics of gemstones or pearls.
Please note:
1. Natural freshwater pearls may have unique variations, including natural surface textures or markings. These are not considered defects.
2. Items damaged through intentional or improper handling are not eligible for warranty support.
3. If the gold plating fades due to normal wear, you may be eligible for a replacement with a new piece. Customers may be responsible for any applicable return shipping costs.
To help us assess your claim as quickly as possible, please email us with:
Contact us:
joveriejewellery@outlook.com
We aim to review all warranty claims promptly and will get back to you with the next steps as soon as possible.
For advice on keeping your jewellery looking its best, please read our blog: How to Protect Your Jewellery.