Terms & Conditions

Last updated: August 15, 2026

Welcome to Joverie. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Joverie

Throughout these Terms & Conditions, "Joverie", "we", "our", and "us" refer to the owner and operator of this website.

For any questions regarding your order or these Terms & Conditions, please contact our Customer Care team via our Contact Us page or email.

We may update these Terms & Conditions from time to time. Any changes will apply to orders placed after the revised version has been published on our website.

2. Placing an Order

By placing an order with Joverie, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
All information provided during checkout is accurate and complete.
You are authorised to use the selected payment method.

Once your order has been placed, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance.

We reserve the right to cancel or refuse any order if:

An item becomes unavailable.
Payment cannot be authorised.
Incorrect pricing or product information has been published.
Fraudulent or suspicious activity is suspected.
Delivery to the supplied address is not possible.

If your order cannot be fulfilled, we will notify you as soon as possible and issue a refund where applicable.

3. Product Information

We aim to ensure that all product descriptions, images, specifications, and prices are accurate. However:

Colours may vary slightly depending on your device's display.
Natural gemstones and beads may differ in colour, pattern, and texture.
Measurements and weights may vary slightly due to the handcrafted nature of certain products.

These natural variations are part of the unique beauty of our jewellery and should not be considered defects.

4. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where required by law.

Shipping charges are calculated separately and displayed during checkout.

We reserve the right to change prices without prior notice. Price changes will not affect orders already confirmed.

5. Payment

We accept secure payment methods available at checkout.

Orders will only be processed after successful payment authorisation.

If payment is declined, your order will not be completed.

6. Shipping & Delivery

We aim to dispatch orders within the timeframe stated on our Shipping Policy.

Delivery times are estimates only and may vary due to:

Courier delays
Customs clearance
Weather conditions
Public holidays
Other events beyond our reasonable control

Once your order has been dispatched, you will receive shipping confirmation together with tracking details where available.

Risk of loss or damage passes to you once your order has been delivered to your chosen delivery address.

7. About Global Orders

Joverie ships to selected destinations worldwide, including the United States, Australia, the European Union, and other international markets.

Depending on your destination, orders may be subject to customs duties, import taxes, VAT/GST, handling fees, or other local charges. Unless stated at checkout, these charges are not included in the product or shipping price and are the customer's responsibility.

Customs requirements and charges vary by country and are outside Joverie's control. We recommend checking with your local customs authority before ordering if you are unsure about potential charges.

If an order is refused, delayed, or returned due to unpaid customs charges, any resulting costs may be the customer's responsibility.

8. Returns & Refunds

Joverie does not offer unconditional returns, refunds, or exchanges for change of mind, personal preference, or other reasons unrelated to a confirmed product defect, except where required by applicable law.

If you believe your jewellery has a manufacturing or quality defect, please refer to our Warranty & Replacement Policy for details of our 30-day quality guarantee and replacement process.

For full information, please refer to our Returns & Refunds Policy.

9. Faulty or Damaged Items

If your jewellery arrives damaged or develops a confirmed manufacturing fault, please contact Joverie as soon as possible. We may request photographs or other information to assess the issue.

If a fault is confirmed, we will provide an appropriate resolution in accordance with our Warranty & Replacement Policy and applicable consumer law. This may include a replacement, repair, refund, or store credit, depending on the circumstances.

This policy does not affect your statutory consumer rights.

10. Jewellery Materials

Many Joverie pieces are crafted from 925 sterling silver, gold vermeil, and other carefully selected materials, including natural gemstones, crystals, freshwater pearls, and beads.

As natural materials vary, each piece may have unique differences in colour, texture, markings, inclusions, shape, or pattern. These variations are natural characteristics and are not considered defects. They contribute to the individual character and beauty of each piece.

11. Gift Cards & Promotional Codes

Gift cards, discount codes, and promotional offers:

Cannot be exchanged for cash.
May only be used within their stated validity period.
Cannot usually be combined with other offers unless specifically stated.

Joverie reserves the right to withdraw or amend promotions without prior notice.

12. Intellectual Property

All content on the Joverie website, including but not limited to:

Logos
Photography
Product images
Graphics
Text
Website design

is owned by or licensed to Joverie and is protected by copyright and intellectual property laws.

No material may be copied, reproduced, distributed, or used commercially without our written permission.

13. Privacy

Your privacy is important to us.

Any personal information collected through our website will be handled in accordance with our Privacy Policy.

14. Limitation of Liability

Nothing within these Terms & Conditions limits your statutory rights.

To the fullest extent permitted by law, Joverie shall not be liable for indirect, incidental, or consequential losses arising from:

Delayed deliveries
Website interruptions
Third-party courier services
Events beyond our reasonable control

Our total liability shall not exceed the value of the products purchased.

15. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to interfere with website security.
Copy or reproduce website content without permission.
Upload malicious software or harmful code.

We reserve the right to suspend access where misuse is suspected.

16. Governing Law

These Terms & Conditions and any contract between you and Joverie are governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer living in Scotland, Northern Ireland, the European Union, the United States, Australia, or another country, you will continue to benefit from any mandatory consumer protection rights available to you under the laws of your country of residence.

We aim to resolve any disputes quickly and fairly. If a dispute cannot be resolved, the courts of England and Wales will have jurisdiction, except where applicable consumer protection laws provide you with the right to bring proceedings in your local courts.